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These Booking Conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, apply to your booking with ATLANTIS TOUR-4+1 (“we” or “us”). Please read them carefully as they set out our respective rights and obligations and by making a booking you agree to accept these booking conditions in full. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
We act in the following capacities:

  1. as agent for suppliers of hotel accommodation sold alone and as agent for suppliers of Package holidays (as defined in section B below);
  2. as a provider of individual holiday products. Our obligations to you may vary depending upon which arrangements you book with us, and we have tried to set them out below as clearly as possible. Section A contains the conditions which will apply to all bookings. Section B applies to agency bookings, and Section C applies to sales of individual holiday products.

SECTION A – APPLICABLE TO ALL BOOKINGS

Making your booking

Be sure to verify the details on the booking form before confirming your booking. It is very important that all passenger names are given exactly as they appear in the passports of the respective passengers. Please note that the ages of all child passengers must be listed on the booking form as of the date of your return from holiday. Any member of your travelling party under 18 years old must be accompanied by an adult on his or her journey.
The “lead name” indicates the person who completes the booking online or by telephone. He or she must be at least 18 years of age at the time of booking. The lead name is responsible for payment of the total booking price, including any insurance premiums and all applicable subsequent cancellation or amendment charges. He or she also agrees to provide complete and accurate information for all other members of the travelling party as required for booking, including any changes made thereto. He or she confirms that all other members of the travelling party, including those added at a later date, agree to be bound by these conditions and all other applicable conditions listed in the relevant brochure and on our websites.
If the booking includes a round-trip flight, the lead name also agrees to bear responsibility for completing the following tasks if applicable:

  1. Notifying us prior to the time of booking of any personal circumstances or needs pertaining to a member or members of the travelling party, including but not limited to any needs arising from the reduced mobility or ability to act independently of said person(s) (for example, should any member of the travelling party experience difficulty walking 500 meters).
  2. Notifying us by contacting our customer service team at any time following the time of booking until as few as 48 hours prior to the departure of your first flight should any member of the travelling party have entered a state of reduced mobility or ability to act independently, or should any member previously reported as having reduced mobility or ability to act independently no longer fall into either category.

Booking confirmation

When you click to book online, our system will immediately attempt to book the travel services you have requested with us or the relevant provider(s). At that time, it may not be possible to confirm all of the elements of your booking. Should this be the case, you will receive an email to inform you that your booking has been requested and is being processed. At this point, it is possible that we will ultimately be unable to confirm your booking. For this reason, it is important that you refrain from making any other commitments that depend on the confirmation of your requested booking.
In all cases, you should receive your booking confirmation(s) (usually via email) within 48 hours of requesting travel service(s) via our website. A lack of relevant communication during this period may be due to network issues or incorrectly entered email addresses. Please do not assume that your booking has been cancelled unless you receive explicit notification from us that this is indeed the case. Should you wish to check the status of your booking, please emailATLANTIS TOUR-4+1 or call our customer services team.
A binding contract will come into existence between you and us (in the case of bookings of individual holiday products) or you and the supplier concerned (in respect of bookings of Package holidays or just hotel accommodation) as soon as we have issued you with a booking confirmation invoice that will confirm the details of your booking.
Should any clear error appear on your booking confirmation invoice or any other documentation, we reserve the right to correct it immediately. Should you find any said correction unacceptable, you will be entitled to a full refund.

Prices and availability

In all cases, we strive to display accurate schedules, prices, and availability. In the unlikely event that we display information and prices that prove to be incorrect or inaccurate, we offer our sincere apologies and ask for your understanding but we reserve the right to correct prices and other details in such circumstances.You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. Should you find any of the information we display to be confusing, please contact our customer services team, which will be happy to answer any questions and help you book your ideal holiday.

Making payment and default of payment

We will charge the full amount of the cost of your booking from your credit card. Please ensure that there is a sufficient fund on your credit card in order to process your booking correctly. In the event of any credit card issues please contact our service centre in order to provide alternative payment details. Should we be unable to collect the amount, your booking will be cancelled and we will not issue any refund.
If full payment is not made in accordance with these booking conditions, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their terms and conditions. Where you have booked an individual holiday product or combination of products, you will be subject to our cancellation charges. See section C below.

Further, in cases of outstanding payment, unjustified chargeback or outstanding cancellation fees, we shall reserve the right to charge you an additional administration fee up to 15% of the outstanding payment value to cover the costs of the necessary enforcement proceedings we bring in relation to your outstanding payments.

Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements we make for you as agent for the supplier will be held on behalf of the supplier(s) concerned.
Please note that in case of the cancellation of the booking made using credit card, 2% will be charged for the handling fee.

Special Requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier but we do not guarantee that they will be met and we will have no liability to you if they are not.

Disabilities and Medical Problems

We are not a specialist disabled holiday company, but we are able to make enquiries of the supplier about the suitability of arrangements for you and provide replies prior to booking. You must make all requests in advance before a booking is confirmed.

Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside our or the supplier concerned’s control.

Complaints

Naturally, we want your travel arrangements to run smoothly, and wish you a very pleasant holiday. Unfortunately, dissatisfactory circumstances may occasionally arise.
Where we are acting as agent, the contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.
If you wish to complain when you return home, write to the supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish.
Where you have booked an individual holiday product or series of products with us, please inform the relevant supplier (e.g. your hotelier) immediately. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us giving your booking reference and all other relevant information. It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

Insurance

We strongly advise that all passengers take out comprehensive travel insurance that provides coverage against possible damages that may incur leading up to or during your holiday, such as the loss of or damage to baggage and possessions (including money), the cost of cancelling your booking at your own behest, and the cost of medical and other treatment and assistance in the event of illness or accident. Some airlines may refuse to provide travel services if proof of insurance cannot be provided. We can refer you to an insurance provider that can provide appropriate coverage. We accept no liability whatsoever for uncovered damages in the event of your failure to obtain adequate insurance coverage. In all cases, please be sure to review any purchased insurance policy carefully in order to ensure that all details are correct and that you have provided all required information (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance coverage. If you choose to book an insurance policy via an insurer to whom we have referred you, you will be asked to read and agree to the relevant booking conditions at the time of booking.

Passports and Visas and health

Please note that all passengers should have a valid passport. Because the holiday destinations offered on this website have diverse stipulated visa and immigration requirements, it is imperative that you verify the legality of your intended visit with the embassies of your country or countries of destination if necessary. Neither we, nor the relevant provider(s) accept any responsibility should you be unable to travel due to your failure to comply with any passport, visa, or immigration requirements.
For important pertinent information, please consult the links below:

Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date.
We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

Conditions of Suppliers

When you travel by air or by sea, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention, or Athens Convention. By booking, you agree to submit to the “Conditions of Carriage” of the relevant transport provider(s) during your journey. When arranging your transport accommodations, we rely on the terms and conditions contained within these international conventions and pertinent “Conditions of Carriage”. By submitting your booking, you acknowledge that all of these terms and conditions form part of your contract with us as well as with all relevant transport provider(s). You may contact us to request a copy of any conditions applicable to your journey. The terms and conditions of all relevant airlines are available upon request. We will do our best to inform you of the airline relevant for your journey when you book with us. Should the airline relevant for your journey be unknown at the time of your booking or should it change following the confirmation of your booking, we will inform you as soon as possible, no later than at the check-in for your flight.

Behaviour

Please be aware that the booking conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.

Law and Jurisdiction

These terms and conditions are governed by Austrian law and the courts of the Republic of Austria have jurisdiction.

SECSECTION B: TERMS WHICH APPLY TO AGENCY BOOKINGS

This section applies to bookings we make for you when acting as agent for SATURN Reisebüro, ATLANTIS TOUR, or other providers in the sale of Packages (defined below) or for bookings of just hotel accommodation.

Package

A “Package” exists if you book a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation: (a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package.

Your contract

When making your booking we will arrange for you to enter into a contract with the supplier (of hotel only accommodation or Package as applicable) named on your confirmation. We act as agent for the supplier. (Whose details will be given at the time of booking). As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. The supplier’s Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.

Cancellation and Amendment

Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you may be obliged to also pay us an additional cancellation or amendment administration charge.

Changes or Cancellations by the Supplier

We will inform you of any changes or cancellations as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.

Payment

If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their booking conditions. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.

Special Conditions Relating to bookings of Hotel Only

ATLANTIS TOUR-4+1 applies fees for mediating hotel bookings and any related services requested during the booking process. The rate of the applicable fee is variable, and depends on the number of members of the traveling party, the hotel, and the number of services selected. This fee cannot be reimbursed in the event of a cancellation unless the cancellation occurs due to an error on the part of ATLANTIS TOUR-4+1. Hotels may adjust their rates to accommodate local taxes (for example, visitor taxes). ATLANTIS TOUR-4+1 has no control over these adjustments. Room reservations are made at the time of booking. Your room reservation confirmation will appear on your computer screen immediately after you complete your booking. You will also receive an e-mail confirmation of your reservation.
The rating of hotels based on a number of stars is an unofficial indication of standard that may be determined by the hotel itself. Customer evaluations and evaluations by ATLANTIS TOUR-4+1 may also be used to determine this rating. These evaluations may be analyzed and updated by ATLANTIS TOUR-4+1. Additional descriptions and information may be produced by the hotel in question.
Hotel only bookings are unlikely to be covered by any form of financial protection of your forward payments or liability for overseas performance (including death, illness or injury) unless the suppliers’ terms and conditions make this clear. You should always check the suppliers’ conditions and ensure that you have taken out adequate insurance to cover these risks.

SECTION C – APPLICABLE TO BOOKINGS OF INDIVIDUAL HOLIDAY PRODUCTS

You may wish to purchase separate flights, hotel, car rental, transfer services or other services on our website. Where you create your own holiday by adding each component separately to create your own bespoke booking, this is not a package and therefore you are not protected under the Package Travel Regulations (see section B above).

Pricing

The price of your confirmed package and principal booking is subject at all times to changes in transport costs such as fuel, and any other airline cost changes which are part of our contracts with airlines (and their agents), operators and any other transport provider; and to changes in the currency exchange used to calculate your arrangements and to rates, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports any or all of which may result in a variation of your holiday price.

Changes to your booking

We will inform you of any relevant changes to the conditions of your booking at the time of booking. Should the relevant conditions change after you have already booked, we will inform you of this as soon as possible prior to your departure. Such potential changes may include:

  1. Change of departure airport
  2. Change of destination
  3. Change of more than 12 hours to your time of departure or the time of arrival at your destination
  4. If we downgrade your accommodation
  5. If the swimming pool will not be available for an extended period during your holiday and no alternative pool is available at or near your overnight accommodation.

Should you not wish to accept a significant change of which you have been informed prior to your departure, we will offer you an alternative holiday of equivalent or similar standard and value at no extra cost if available, or a holiday of lesser value. In the latter case, we will issue a refund in the amount of the difference in price. Should you not wish to accept this alternative, you may choose to book a different holiday from our available selection. Any price difference will be acknowledged in the form of a refund in the case of a new selection of lesser value than the original booking, or an additional fee in the case of a new selection of greater value than the original booking. Alternately, if you prefer, you may choose to cancel your holiday and receive a full refund of any amount you have paid to us with regard to the relevant booking with the exception of any amendment charges incurred for the relevant booking prior to its cancellation. We will consider an appropriate refund of relevant insurance premiums paid if you can show documentation confirming that you are unable to transfer or reuse your policy.

If we cancel your booking

We strive to provide your holiday just as you booked it. However, should you fail to pay the balance of the total cost of your booking on time, we may cancel it. We reserve the right to cancel your booking under any circumstances. If we cancel your booking, you may choose either to accept a refund, or to book a replacement holiday from our selection of equal or similar standard and value, if available. Should you choose this option, the terms and conditions of your holiday will remain unchanged and will apply to your new booking. In either case, we will issue appropriate compensation and will refund the applicable price difference for a replacement booking of lesser standard and value. We will not cancel your booking less than eight weeks prior to your departure unless cancellation is necessary due to circumstances described under “Circumstances beyond our control” (above).

Cancellations and Amendments

If you wish to cancel your booking

The site does not yet offer the option to amend or cancel your booking(s) online. If you wish to do so, the lead name must email us or contact our costumer service team with all amended requests and requirements. Your notice of cancellation will only take effect when it is received in writing by us. Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below (The cancellation charge detailed is calculated on the basis of the total cost payable by the person cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person to whom they apply cancelling).
Please note that certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge below. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charges from any monies you have already paid to us. Our friendly customer services team will do as much as possible to simplify the cancellation processes.

Period before departure when notice of cancellation is received Percentage of total booking price
56 days or more 65%
40 days or more 70%
28 days or more 80%
15 days or more 90%
14 days or less 100% 100%

If you wish to amend your booking

If you wish to amend your holiday arrangements in any way, we will do our best to accommodate you. However, we cannot guarantee that we will be able to do so, as the fulfilment of amended requests is subject to availability at the time of submission. Please note that changes to scheduled flight tickets are typically very restrictive. Should we be able to make a change, we will issue a charge for any additional services, facilities, or other amended items at the price applicable on the day on which said change takes effect. In the event of a change to your booking, any booking discount you may have received at the time of the original booking may be altered or reduced. If you have already paid supplements for relevant accommodation at the time at which you choose to amend the members of the travelling party listed for your booking, additional fees may be incurred and you may forfeit the advantage of any free or reduced infant and child rates or any group rates. Please bear in mind that any change to your departure date, airport, transport, destination, accommodation, or length of holiday will apply to all of the members of the travelling party listed for your booking.

Our Liability for your booking of individual holiday products

  1. We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. Except as stated otherwise in these terms, we have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers with reasonable care and skill, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.
  2. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
    1. the act(s) and/or omission(s) of the person(s) affected;
    2. the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
    3. unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised;
    4. an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
  3. We limit the amount of compensation we may have to pay you if we are found liable under this clause:
    1. for loss of and/or damage to any luggage or personal possessions and money, you are assumed to have adequate insurance in place to cover any losses of this kind;
    2. for claims not falling under 3(i) above and which don’t involve injury, illness or death, the maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
    3. for claims in respect of international travel by air and sea, or any stay in a hotel, the extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.
  4. In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
  5. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
  6. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you.
  7. We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised by us. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

Conduct while travelling

We reserve the right to refuse to accept you as a customer or to prolong business with you should you display disruptive behaviour, behaviour that unreasonably affects other travellers, or behaviour that is threatening or abusive to our staff or agents in Austria, Czech Republic, Armenia, at your destination resort on site, on the telephone, in writing, or in person. Should the captain of your flight or cruise ship or any of our resort staff believe you to be disruptive or to be suffering from a contagious disease, they may refuse to allow you to proceed with your travel arrangements, or may restrict your movement on board or disembark you from a ship or aircraft. If you are not permitted to board your flight outbound from the departure airport due to disruptive behaviour, we will consider your booking cancelled by you from the moment of said behaviour. In this case, you will be required to pay full cancellation charges. Should said behaviour be displayed overseas, you will become responsible for providing for your own return as well as for the return of any members of your group unable or unwilling to travel without you to your respective places of residence. Should you be refused carriage on the grounds of disruptive behaviour or because you are under the influence of alcohol or drugs, your airline will be authorized to pass on your details as well as the date of the refusal of carriage to other airlines. In this case, it may be difficult for you to book subsequent airline tickets. Under any of the aforementioned circumstances, no refunds or compensation will be issued to you and we reserve the right to make a claim against you for any expenses incurred as a result of your behaviour, e.g. the cost of diverting an aircraft or ship to remove you. Criminal proceedings may also be instigated.

ATLANTIS TOUR-4+1 Data Protection Policy / Security

Maintaining the privacy of user data and information is of the utmost importance to ATLANTIS TOUR-4+1. Our data protection policy is designed to fully correspond to legal guidelines and requirements. In order to protect your data from intentional or accidental manipulation, loss, destruction or access by unauthorised parties, we implement strict technological and organisational security measures. We continually optimise these measures in accordance with technological developments.

Personal Data

Personal data is information which could be used to determine your identity. This includes information such as your name as well as your address, post code, telephone number and your IP address if a booking is made. Your IP address is saved to protect you from fraudulent bookings.

What information will we collect?

We may collect all or some of the following information relating to you or other members of your party:

  • names and contact/address details including telephone number and email address;
  • credit/ debit card or other payment details (including card number, cardholder name, expiry date);
  • special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements;
  • dietary restrictions (which may disclose your religious beliefs).

You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us. Some of the information we collect (such as about health or religion) may be considered “sensitive personal data” under the valid Personal Data Protection law of Czech Republic. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.

What will we do with your data?

Your Personal Data

Your personal data is protected to the full extent of Personal Data Protection law of Czech Republic. To complete the bookings made using our website, we need to pass on your data to the respective contractual partner (e.g. airlines, tour operators, car rental companies, other services etc.), which may be located outside Czech Republic.

Flights in the USA

Due to anti-terrorism legislation in the USA, airlines are legally obligated to share every passenger’s flight and reservation information with immigration authorities before arrival in the USA. It is not possible to enter the USA without sharing this data.
Personal information may also be used for the respective and sole purposes of receiving the newsletter, using the wish list feature, follow-up contact of aborted bookings and to collect customer feedback about our services.
Direct contact by using personal date may thus be initiated by ATLANTIS TOUR-4+1 with respect to:

  1. The ATLANTIS TOUR-4+1 Newsletter ATLANTIS TOUR-4+1 collects email addresses of those applying for the Newsletter. To provide the best offers to our customers they may receive a Newsletter from our partners SATURN Reisebüro , ATLANTIS TOUR . To unsubscribe the Newsletter customers may use the link written in the Newsletter, sent an email to ATLANTIS TOUR-4+1 or contact our Service Centre via phone
  2. Customer satisfaction surveys
    After a booking on ATLANTIS TOUR-4+1 , the Service Centre of ATLANTIS TOUR-4+1 would like to use personal data to contact the respective customer and request participation in a consumer survey. Contact may be established either by phone or email. You can indicate your willingness to be contacted by indicting your preference when you submit your booking. After you have been contacted, all your personal data will be deleted permanently.
  3. Aborted bookings
    By entering contact details, the customer agrees to allow ATLANTIS TOUR-4+1 to contact him in case his booking is aborted before completion. In that case, ATLANTIS TOUR-4+1 may save your name, email and telephone number temporarily. Personal data is then used to contact you by email and propose the completion of a booking on ATLANTIS TOUR-4+1 . After such proposal is made, personal data will be deleted permanently.

Transmission or submission of personal data to government agencies and authorities only occurs within strict legal guidelines. Your data will not be passed on or sold to third parties (e.g. for advertising purposes). ATLANTIS TOUR-4+1 will not use your data for its own advertising purposes without your prior consent.

Data Anonymity

General information (e.g. amount and duration of visits to individual pages) is saved whenever ATLANTIS TOUR-4+1 is accessed. The saved data is not personal and is not used to determine identity. The data are used exclusively for statistical purposes and for the further improvement of the ATLANTIS TOUR-4+1 online services.

Disclaimer

We have taken all reasonable steps to have appropriate security measures in place to protect your information. Outside Czech Republic, controls on data protection may not be as wide as the legal requirements in this country. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website.

SSL Security

When a booking is submitted, all personal information and details relevant to the payment (e.g. credit card details) are transferred securely using SSL encryption technology. As such, third parties are not able to access your data during the transmission. You can determine which pages are SSL secured, as these URL addresses do not begin with http:// as usual, rather with https:// which indicates that they are secure.

Consent on personal data use

By booking in accordance with these Booking Conditions, you give your explicit consent on use of your submitted personal data as set out above, if otherwise is not defined hereof. If you would like to refuse from using your submitted personal data as described above, you are entitled to inform us as soon as possible by writing to us at

ATLANTIS TOUR-4+1
Address: Sayat Nova 29, 0001,
Yerevan, Armenia
VAT: 01512696
Phone: +374 10 547 547
Mob: :+374 55 547 547
E-Mail: info@atlantistour.am

You may ask us in writing for a copy of the information we hold about you and to correct any inaccuracies in your information. We aim to respond to you within 21 days from the date of request. You can also choose not to provide us with some of the information we request, however as a result we may not be able to complete your arrangements.

Opt-Out Policy

Subscribers can opt out of receiving further information from us at any time. You will also be given a fast and easy option of opting out on all communications. Email us at ATLANTIS TOUR-4+1 . With the goal of improving the efficiency of the website, we employ the use of various web analysis systems (e.g. Google Analytics). These help monitor the open-and click rates in our communications and thus measure and analyze visits to our website. We do not use your IP address to identify you, but to collect data about internet and browser usage.

ATLANTIS TOUR-4+1 strives to use its website to improve opportunities for the user. For this reason, ATLANTIS TOUR-4+1 and other integrated third-party pages use so-called cookies. These cookies are an integral part of the browser software and store information about your use of your ATLANTIS TOUR-4+1website on your computer’s hard drive. By this process ATLANTIS TOUR-4+1 is able to recognize your computer, and can thus enhance your experience when you visit the ATLANTIS TOUR-4+1 website again. Use of our website is unfortunately limited without the acceptance of cookies. We therefore recommend that you enable cookies on a permanent basis for ATLANTIS TOUR-4+1 Most browsers are already configured to accept cookies automatically. You can enable storage of cookies and set your browser to notify you when cookies are being sent. Of course, you can also delete these cookies at any time from your hard disk. In order to determine user behaviour on the ATLANTIS TOUR-4+1 websites, we analyze how customers reach our website. This information is collected through the use of cookies. In this survey, however, no personal data (data by which it is possible to see your identity) will be collected. This anonymous approach ensures that it is not possible to attach user behaviour to a specific person.

What are cookies?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this web site – session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Cookies allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.
By using our website with your browser settings adjusted to accept all cookies, we will take this to mean that you want to use our products and services, and that you consent to our use of cookies and other technologies as described in this Policy.
Browser settings: Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your browser’s settings, but doing so will limit the range of features available to the visitor on our site and most other major websites that use cookies. We use the following types of cookies on our website:

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these types of cookies on your device.

Further information

To find out more information about cookies, please visit www.allaboutcookies.org.

SATURN Reisebüro Newsletter

Only users who subscribe to our newsletter will receive the service. We do not use any details collected during the booking process to send out newsletters. If you register your email address for the ATLANTIS TOUR-4+1 newsletter we will use your address exclusively for this service. You can unsubscribe from the service at any time.

Links to other websites

Our online service contains links to other websites. This data protection policy does not cover other providers or their services. We have no influence on the data protection standards or policies of external sites, nor are we responsible for correctness, currentness or completeness of the information they provide.

Our company philosophy

All enquiries and bookings are processed via our customer service team. Airlines, hotels, rental companies and other service providers only receive your data when it is necessary in order to process your booking. Of course, only the data which is required for accurate and regulated processing of your booking will be shared.

Updates and Changes

As our privacy statement may change due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information. Any changes to this Policy will be either posted on our website.